PinoCasino Contacten

PinoCasino Customer Support

Support Channels

As always we have the two main support methods at our fingertips here, one being the live chat and the other email support. They both serve their purpose greatly, and each one has an advantage over the other, meaning something that the other is no all that good that the other method does best.

Response Time and Quality

It is obvious that the number one contact means is the live chat for it provides the fastest way to get around an issue but not every issue as we’ll see. The most appealing part is the speed with which the live chat team works, and this applies to pretty much every other service out there that supports live chat. However, as mentioned, the chat support may have some issues when it comes down to more complex problems.

So that is why we recommend using the email support for all other problems such as issues with KYC and AML policies and docs, some more internal related problems, legal and regulatory questions, and similar. We assure you that the casino will do its best to answer all these, but it may take a few days to do so, which is the only con to the email support.

Languages Supported

As it currently stands, the casino is only available in both English and German, but since these two languages are both spoken in the Netherlands, we cannot see an issue here for Dutch players. Yes, there is no Dutch support, but there’s the next best thing.